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Quality analyst
Job Description
Quality analyst
Job Summary
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Location: North Carolina
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Project role: Quality analyst
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Qualification: Diploma
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Experience: 1-3 Years
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Skills: BazaarVoice Ratings & Reviews
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No. of positions: 1
Job description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
- The individual should demonstrate capability of Collecting, validating and reporting the SLA's accurately against the targets defined by the customers by focusing on their needs and ensuring that the customer perspective has been met
- Conduct Internal Audits of all Processes at regular intervals including . Ops Hi5 Audits or any other audit as per the requirement
- Driving awareness on the Quality tools, Kaizen, Value Add and QMS
- Improving skill level through self development and Bringing new ideas for Process Improvement by supporting the improvement projects
- The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.